Diploma or B.Sc / BA in Hospitality Management or any other related field.
Minimum of five years of experience in customer service, guest relations or any hospitality role
Excellent verbal and written communication skills
Familiarity with customer relationship management (CRM) software and reservation systems
Strong interpersonal skills and the ability to establish rapport with guests
Familiarity with hospitality industry standards
Problem-solving skills to address guest concerns and find suitable resolutions.
Knowledge of multiple languages may be an asset.

Job Requirements

Diploma or B.Sc / BA in Hospitality Management or any other related field.
Minimum of five years of experience in customer service, guest relations or any hospitality role
Excellent verbal and written communication skills
Familiarity with customer relationship management (CRM) software and reservation systems
Strong interpersonal skills and the ability to establish rapport with guests
Familiarity with hospitality industry standards
Problem-solving skills to address guest concerns and find suitable resolutions.
Knowledge of multiple languages may be an asset.

Job Description

Greet guests with a friendly and welcoming attitude.
Provide personalized assistance to guests and VIPs.
Address minor issues in guest rooms or common areas efficiently to enhance guest satisfaction.
Work collaboratively with other staff members to maintain a positive and efficient working environment.
Provide information about amenities, area and venues and promote services.
Anticipate guest needs and build rapport with customers.
Offer assistance with certain tasks (e.g. Taking messages)
Address customer complaints and escalate to the Managementwhen needed.
Ensure compliance with health and quality standards.
Assist in organizing and coordinating special events or guest requests
Uphold and enforce the Apartment'sstandards for quality customer service
Ensuring a seamless check-in and check-out process.
Ensure that clients are invoiced timely and accurately.
Ensure that all amenities provided for the apartment works effectively for the guest's comfort .
Ensure that the cleaners dress neatly and appropriately at all times.

Transportation, logistics, storage Jobs in Lagos, Nigeria

Customer Relations Officer